HiddenNext Steps: Install the Survey Add-OnThis form requires the Gravity Forms Survey Add-On. Important: Delete this tip before you publish the form.About your recent serviceName(Required) First Last Company NameEmail(Required) Convenience of the Loadrite opening hours and ease of getting an appointment that suited you*(Required)1. Excellent2. Very good3. Good4. Can improve5. Average6. Poor7. Very poor8. Did not notice/not applicableThe appearance and tidiness of the Loadrite vehicle tools and equipment etc?(Required)1. Excellent2. Very good3. Good4. Can improve5. Average6. Poor7. Very poor8. Did not notice/not applicableThe courtesy, helpfulness and efficiency of the service staff and did they listen and address your requirements?*(Required)1. Excellent2. Very good3. Good4. Can improve5. Average6. Poor7. Very poor8. Did not notice/not applicableRegarding the work carried out on your machine during its serviceHow satisfied are you with the explanation given to you by Loadrite staff of the work carried out during your service?*(Required)1. Excellent2. Very good3. Good4. Can improve5. Average6. Poor7. Very poor8. Did not notice/not applicableHow would you rate the work requested completed on time and to your satisfaction?*(Required)1. Excellent2. Very good3. Good4. Can improve5. Average6. Poor7. Very poor8. Did not notice/not applicableWere sufficient H&S measures put in place? Machine isolated? Cones and barriers? Other?(Required) Yes No Did not notice/ Not applicableIf there was additional work carried out, were you contacted & advised of this?(Required) Yes No Did not notice/ Not applicableWere you provided with a checklist of the work carried out?(Required) Yes No Did not notice/ Not applicableWould you recommend Loadrite to friends or industry colleagues as a provider to have their machines’ scales maintained and serviced?(Required) Yes NoIs there anything we could do to change your mind?How do you rate the overall standard of machine servicing you received from Loadrite?*(Required)1. Excellent2. Very good3. Good4. Can improve5. Average6. Poor7. Very poorAbout LoadriteWere you aware that Loadrite provide a paperless data solution – cloud based inventory data coming directly from your scales to your PC or phone?(Required) Yes NoDid you know that when you use InsightHQ you can see where your production targets are falling short of targets and isolate the source of the problem?(Required) Yes NoIn the next 12 months are you likely to purchase a new machine that would need scales?(Required) Yes NoHow likely is it that your next scales will be another Loadrite system?(Required) Very Likely Not LikelyIs there any advice you would give Loadrite to improve their customer service?Since purchasing your Loadrite scales, how happy are you with the scales?(Required)ExcellentPretty goodNeutralNot so greatTerribleLoadrite scales meet all of my weighing needs(Required)Strongly disagreeDisagreeNeutralAgreeStrongly agreeWhat matters most to you when it comes to choosing a LoadriteDrag into order of most important from the top down.ReportingPriceAccuracyEase of useReliability
